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Frequently Asked Questions

  • Are you Goldsmith Gallery, or Alaska Jewelry?
    Both! Alaska Jewelry Inc. is the parent company of Goldsmith Gallery
  • How much does shipping cost?
    It's free! We cover the cost of domestic priority mail shipping (insured) for all jewelry items. If you want expedited or international shipment (or are purchasing non-jewelry items) then you pay standard shipping rates.
  • Why is there no sales tax?
    There is no state sales tax in Alaska, only local. So, only purchases made physically in Sitka are charged a 6% sales tax.
  • How long have you been in business?
    Goldsmith Gallery was founded by Chris and Tamara Fondell in 1990.
  • Do you ship internationally?
    Yes. We've shipped to Australia, the United Kingdom, Spain, Canada, Japan, Saudi Arabia, India, and many others! Costs vary based on the size and value of the items, as well as the rates for different countries. In most cases, you must also pay import taxes to your own national authorities.
  • Do you sell loose diamonds?
    Yes. We are a direct diamond importer.
  • Are your gold nuggets real?
    Yes. We only sell natural gold nuggets. You can tell the difference between natural and man-made gold nuggets pretty easily.
  • Why are your nuggets more expensive than others online?
    Origin. Our natural gold nuggets are from Alaska. Gold nuggets from Australia are quite common while natural gold nuggets from Alaska are quite rare.
  • What is the REAL difference between white gold and platinum?
    Price and care. Platinum is more expensive. It is heavier, wears very well, and will always be white. When I say "wears well" I mean that it doesn't wear down over time. However, it is quite soft so it does scratch easily and becomes dull faster than white gold. There is no such thing as natural white gold-it's all yellow gold that is alloyed with white metal (usually nickel) and then plated with white metal (usually rhodium). It is less expensive than platinum, more resistant to bending and easier to polish. However, because it is plated, the plating must be occasionally replaced to maintain the bright white appearance. Both are excellent choices, and in most cases it boils down to preference.
  • 14 karat gold, 18k, and 24k gold-what's the difference?
    Purity. Pure gold is 24 karat gold. It's the heaviest-but too soft to be practical for most jewelry applications. 18k gold is 18 parts gold, 6 parts alloy (some other metal). Heavier than 14k gold, and a bit softer. 14k gold is 14 parts gold, 10 parts alloy. It's quite strong, and more desirable for small things like earring backs, posts, thin rings, and small prongs. 10k gold is cheap. It's also less expensive, more affordable, and doesn't cost as much. (you get the idea)
  • Do you build custom jewelry?
    Yes. If you've got a picture of a style you'd like made, a design in your mind, or a sketch on a napkin, we can help you transform it into a custom jewelry piece. Give us a call!
  • Where are you located?
    Sunny Southeast Alaska! Our store is at: 407 Lincoln Street Sitka, Alaska 99835
  • Are there penguins in Alaska?
    No. Penguins live in Antarctica. But we do live in igloos and commute to and from work by dogsled...
  • Is your jewelry guaranteed?
    Yes. Specifically, we guarantee that ANY jewelry item purchased from us will PROFESSIONALLY appraise for the same amount (or more) than you paid for it. If it doesn't, we'll pay you the difference. No, we will not accept an appraisal from a jeweler, family member, or close friend who knows a lot about jewelry.

    Also, we offer an industry first Sauron Free Guarantee on all men's rings.
  • Can I view an item in your store before I purchase it?
    Yes! But, you'll have to come to Sitka, Alaska. All kidding aside, we understand the problems associated with purchasing online-especially something as expensive and personal as fine jewelry! That's why we offer risk free 31 day returns and free shipping. When all is said and done, we want you to be our happy customer.
  • Are you members of any trade associations?
    Yes. We are members of the Retail Jewelers Organization and we possess the highest rating available from the Jewelers Board of Trade.
  • Do you have a catalog?
    Not at this time, sorry.
  • What methods of payment do you accept?
    We accept all major credit cards. We can also accept the following on a case by case basis: check, money order, and wire transfer. Please call if you would prefer to pay using one of these methods.
  • Is the free shipping insured?
    Yes. We fully insure all items, whether you select the free USPS Priority Mail shipping or USPS Express mail.
  • What is your "Best Price Guarantee"?
    You will not find a better price for an identical (and currently in stock) item somewhere else, because Alaska Jewelry sells at the minimum price allowed by the designers we carry. If you find a better advertised price, show us-and we'll match it. Sales offer must be from an Authorized Jeweler in good standing with the designer. Item has to be 100% identical and be a publicly advertised offer- no written or verbal quotes can be accepted. Not valid on clearance or closeout items. May not be combined with other offers. Valid on in-stock items only. We reserve the right to refuse any offer.
  • How do I tell real gold nuggets from fake ones?
    Usually it's pretty easy to tell, as most nuggets will have natural inclusions of quartz, or visible trace elements of other metals that give them a "rusty' tinge. Also, a natural nugget will have a worn and scratched surface, and non uniform character. Most fake nuggets are easy to spot, especially in jewelry. If you're worried about a loose gold nugget being fake-just buy one from us instead. ;)

Testimonials

  • Diane A. Says:

    Dear Alaska Jewelry- How exciting it was to receive my package from you. The ring I ordered was far more beautiful than pictured. I love it, the size was perfect. It exceeded all my expectations and is something I will cherish. My dream is to come to Sitka some day and actually visit your store and beautiful state, but for now I feel a have a little piece of it. Thank you so much for your service and beautiful jewelry.

  • Darby C. Says:

    Just wanted to let you know that the beautiful little earrings arrived UPS this morning. As promised you were able to get them tome before my deadline to leave for my reunion. Much thanks, really appreciate the expedited order. They are lovely and complement my ring and pendant perfectly.

  • Carol G. Says:

    I received the package today and I couldn't be happier. My gold-in-quartz jewelry that I had purchased during a trip to Alaska several years ago was stolen last month when I was in South Africa. I was so upset about it and then I found your website. I almost cried when I saw the ring. It is an exact match to the one that was stolen. The pendant is different, but I just love it. I never dreamed I would be able to replace that ring and it was a favorite that I wore it all the time. Thank you again from a VERY satisfied customer.

  • Kathy R. Says:

    Just a note to tell you my ring arrived and I couldn't be happier and your service is among the best I have ever experienced. I will be happy to recommend you to my friends and look forward to doing business again in the future.

  • Bilal A. Says:

    Just a note of thanks for a really nice ring and great service. I was always concerned that this model would be too large for me and look clownish, although I like the design and stone. But now I see it's just flat out awesome and looks great! (especially on me) :-) Again, thanks Cleve and have a happy new year, Bilal

  • Frank M. Says:

    I cannot thank you enough for all the help you were with the purchase the teufel ring, pendant and chain. From the initial phone call you were extremely knowledgeable of the articles, never pushy, and followed up immediately. Additionally, your follow up with the status of each order and delivery was above and beyond. All 3 shipments arrived on time with the items as promised. You are a great representative of your company. Keep up the good work and I would not hesitate to purchase from or refer a friend to the goldsmith gallery.

  • J. Allenberg Says:

    Hello! My John Hardy Padi Twist ring arrived, last Friday. I love it and it is a wonderful addition to my other JH pieces. It has been a pleasure to deal with Alaska Jewelry. I'm , still, always a bit hesitant to order things off of the Internet, especially jewelry, but everyone I spoke with on the phone was very helpful and the service was very prompt. I will have no hesitation to order from you again, or to recommend you to someone interested in jewelry. Thanks, again, and I am enjoying the ring!

  • Terry M. Says:

    Thank you, Thank you, Thank you!!! We received the ring early Friday morning and it was just perfect!! It looks just like the ring my mom had stolen. She got it as a souvenir on a vacation to Alaska, we thought it was irreplaceable. You deserve a commendation for the wonderful friendly service you provided. My only regret is that you are located all the way in Alaska, otherwise you would definitely be my jeweler of choice !! I'm sure it will be a great Mothers day gift.

  • Treci B. Says:

    Got my ring yesterday and it is GORGEOUS! It looks so rich and radiant. The design is even more beautiful each time I gaze at it. It has great energy! Thanks for your craftsmanship!

  • Linda W Says:

    I received my pendant today. The ammolite stone is absolutely beautiful...it's exactly what I was looking for. I will recommend you and Goldsmith Gallery to everyone. The service I received was outstanding. Thank you so much.

  • Aamil K. Says:

    Have received my order and i agree, it turned out very nicely. i'm very impressed. thank you very much for your assistance, and after my experience with my order through AlaskaJewlery, i will definitely be doing business with you in the future.

  • Bob K. Says:

    Just thought I'd drop you a quick note to say how impressed I am with the ring. It arrived today, apparently a day ahead of schedule. It is beautiful in a refined kind of way. Rather than being flashy, it reeks of quiet elegance, as one might expect from an heirloom ring passed from one generation to the next. Beautiful! Thanks for your help and advice.

  • Michael J. Says:

    I got my ring tonight. AWESOME!!! You are terrific and please use this note as a testimonial to your quality and delivering a product that is exactly what you promise to deliver.

  • Christina T. Says:

    I got "THE RING" yesterday (it is so beyond amazing that it warrants capital letters). You will never be seeing this ring again and it is never coming off my finger!! It is even more stunning than I could have ever imagined and even the pictures you sent me, as nice as they were, don't do it justice. I want to thank you for all of your help in finding the perfect ring. You really went above and beyond and I have never had such wonderful customer service as I did from you. Thank you again so much and, if I ever have more money to blow, you can count on hearing from me again.

  • Roy M. Says:

    My wife's valentine gift arrived and the package was severely damaged, causing damage to my order. With only a few days before valentine's day, and the help from the wonderful people from Alaska Jewelry, I received a new ring in time for the big day. I appreciate all the extra effort from the folks at Alaska Jewelry. My wife loved the ring, and I will highly recommend Alaska Jewelry.

  • Joyce G. Says:

    Received my order yesterday, and it is absolutely perfect! Thank you so much for your speedy, efficient, quality handling of my order for the wedding ring. It's stunning, and I know he'll be so pleased! You guys rock, and you have a repeat customer, for sure!

  • Greta M. Says:

    Received my Asch Grossbardt earrings-and they are exquisite. The workmanship is outstanding and each time I wear them I get nothing but wonderful comments. Will keep looking at your site for new pieces. Greta M.

  • N. Cain Says:

    WE RECEIVED THE RING AND IT IS BEAUTIFUL. I GAVE TO MY HUSBAND ON OUR ANNIVERSARY AND HE LOVED IT. THANK YOU SO MUCH! I HOPE TO ORDER FROM YOU AGAIN IN THE FUTURE.

  • Frank S. Says:

    Hey Cleve...just received the ring...SUPERB! Even nicer than I imagined...didn't realize that the entire ammolite was faceted. Colors are sensational. Fit is perfect. Gold weight is very substantial. I will definitely not hesitate to do business again with you and will recommend you and your gallery to friends and relatives with great enthusiasm. Once again thank you for everything...my ammolite ring is truly a masterpiece.

  • Michele H. Says:

    Oh my gosh! The two ammolite rings are beautiful! I absolutely love them! Thank you so much Cleve. Now I can't wait to see the spinner ring. I know it won't be until sometime in April for the spinner ring and that is okay. It is something to look forward to! Have a good day and thank you again!

  • Cyndi C. Says:

    It arrived today and is a perfect fit!! Again, thanks for your efforts.

  • Andrew Says:

    Got the ring this morning. Looks great!!! Thanks for everything. We'll definitely do business again.

  • Robert S. Says:

    Just wanted to say THANKS! Got the ring today and it looks great! Great job and thanks again.

  • Frances A. Says:

    Just read your E-mail for a Merry Christmas and wish to wish you and the whole Jewelry Gallery a Merry Christmas and all Good wishes for a Happy New Year. From myself and Ruth Rutan who bought a small nugget at your store. We both are very happy with them and I personally wear my every day. Thank you again,

  • Bernadette C. Says:

    Thank you for your speedy response to my inquiry. I believe you helped me last summer when I bought the wedding ring for my husband. A stunning purchase, and it was a great wedding. Thank you again.

  • Russ Says:

    Just to let you know we received the beautiful bracelet. My wife, Mary Lou really likes it and so do I. It is really lovely - so much gold in the quartz. It arrived here in excellent condition in our mail around noon. Thanks ever so much for all your time and courtesies. Thanks again,

  • Eric J. Says:

    She loved the bracelet!!! Nice picture on the web site. Happiest of New Years! Thanks,

  • Mark D. Says:

    I just wanted to let you know that the 2 gold nugget pendants with the special bails you put on them arrived yesterday and I really do love the both of them. They are exactly as I hoped for. Thanks Cleve for everything and thanks Laura for talking with me on the phone regarding the tracking and delivery of this order. The smaller nugget my wife is now wearing and she really loves it. You should have seen her eyes light up when I presented it to her! That moment was priceless!! Anyway, thanks so much for all your work in getting these nuggets that I was looking for and getting them to me safely, also!

  • Dave Says:

    I will DEFINITELY keep goldsmith gallery in mind whenever I next need to purchase jewelry, and have recommended you to some of my friends... Take care,

  • Kim Says:

    Back at work after a wonderful vacation in Alaska.... One of the highlights being... stopping into your store.... It was a pleasure meeting you and seeing your unique and classic designs. I have rec'd numerous compliments on my "Glacier Ice" pendant and look forward to receiving the earrings to match. Thanks for all your help - and I look forward to working with you.

  • Clay B. Says:

    Thank you so much for your help! I have ordered the pendant through Goldsmith Gallery. I also have purchased one of the rings through them. They are a great store and have represented your product very well. My plan was to buy the ring at ******* but because the folks at Goldsmith were so awesome, and they can get the ring to me by my wives birthday, I am glad to give them my business.

  • Diane M. Says:

    We fell in love with your store this week. We were in on a Holland America cruise from Seattle. Were the type of couple that does their own thing. We nose around and choose not to participate in the group tours. First of all... we think Sitka is a dream rather resort like. A place we want to return to. The harbor is wonderful. The hand blown glass works are extraordinary in your store... such talented artists. Your staff is also a compliment to you. We simply had a memorable time at the Goldsmith Gallery.

  • Elyse S. Says:

    Got the ring last week in Florida. I LOVE it! Its fabulous...Many thanks for making it so easy!

  • Mary L. Says:

    Thank you so much, you have been so nice. It is great to deal with a company that is so customer oriented.

  • Joe H. Says:

    It arrived in perfect shape and I do both admire it and enjoy having it to wear. You and your company really know how to treat a customer and that was much appreciated by me. Thanks again for your courtesy and efforts.

  • Gary B. Says:

    I gave the ring to my fiance and she loved it. Thank you very much for making this process easy for me.

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